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Bob worked tirelessly over many hours (and days!) to try to resolve the issue. His efforts were truly appreciated on my behalf. He was polite, caring and nothing was too much trouble. Many, many thanks Bob.

JO

Sie uns Ihre Kollegen machen einen tollen Job und machen es mir als berufsbegleitende Bachelorstudentin einfach mit EndNote zu arbeiten! Herzlichen Dank dafür!

K.T., Gronau

I greatly appreciated the fact that you did what you said you would do – not everyone is so nice and punctilious as you.

Dr PL, Kent, UK

Thank you very much for your efforts and quick reply that saved my week (and work) – I really appreciate this!

DP, London, UK