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Thank you – again! Even those of us who do not like being the damsel in distress sometimes have need of knights in shining armour.

SA, Bradford, UK

This level of customer support will increase my likelihood to stay with Endnote and recommend it to colleagues. Actually outstanding on comparison to other site.

JS

Excellent – a natural teacher! Approachable and willing to help us individually

PD, Manchester, UK

Thorough knowledge of product and able to answer queries arising during the session. Good pacing of content.